State Farm® Insurance Agent Diana Ibarra

"Muy amable la señorita veronica,explica muy bien todas las preguntas, muchas gracias veronica"

"Luis and the Diana Ibarra State Farm team are always quick, helpful, and reliable. They make getting certificates of insurance and paperwork easy and keep our business moving. I recommend any business to have this office on their team. Miracle Tub truly appreciates the great service. Highly recommend them!"

"Excellent young lady was very helpful in every way 😃"

"Veronica helped me out, she was very professional, quick, and kind!"

"Respuestas rapidas siempre me reserved todas mis preguntas estan ahi para mis dudes gracias."

"**Very Disappointing Customer Service – State Farm, Diana Ibarra’s Office in Melrose Park**

I would not recommend Diana Ibarra’s State Farm office in Melrose Park based on my experience with their customer service.

I was recently contacted by Marisol, who was trying to get me to return to State Farm now that I have purchased a home. She offered to provide quotes to bundle my homeowners and auto insurance. However, I explained that I was not interested in returning because of the very poor service I previously experienced with Diana Ibarra and another associate at the office.

While I was trying to explain my reasons and provide feedback about my past experience, Marisol hung up on me. I was simply trying to explain that sometimes one bad experience is enough to lose a customer’s trust and prevent them from wanting to do business with a company again.

I found it extremely unprofessional and disappointing to be treated this way when I was calmly explaining why I no longer wanted to be a customer. If an office is going to reach out to former customers to win back their business, they should also be willing to listen to feedback and understand why those customers left in the first place.

Unfortunately, this interaction only reinforced my decision not to return. Customer service matters, and how a customer is treated when they express dissatisfaction says a lot about their experience with a business.

Based on my experiences, I would not recommend this office to others. I hope management takes this feedback seriously and recognizes that listening to customers respectfully is an important part of earning back their trust."

"I have been a customer of State Farm for a very long time, my local agent presents the best customer service. Atziri was one of the representatives that went above and beyond to make sure I was properly insured with two of my vehicles. I highly recommend State Farm for your insurance needs and if you’re in the area, of the Melrose park branch managed by Diane lbarra, you won’t be disappointed."

"MUCHAS GRACIAS por el excelente servicio al cliente por teléfono. La asistente VERÓNICA fue muy amable en ayudarme con todo lo que necesitaba para mi pregunta. Saludos y bendiciones para todo el equipo de State Farm Diana Ibarra, agente de MELROSE PARK IL. 😊"

"Veronica was extremely helpful. I was able to submit my receipt for reimbursement via text, and she made the process so easy and seamless!!!"

"She was really helpful and helped me understand everything! love the way she works⭐️"

"Great service . I requested a quote and within 24 hours I received a call back from this agent with a good price , way lower then what I was paying at my previous insurance."

"It was really nice to talk to Diana. I just called for a copy of my ID card and she helped me way beyond that with the settings I had and set me up for text messages etc. It was nice to see there's still people wanting to help with a nice attitude!"

"Easy to work with and explains everything so simple. Doesn’t waste time. Thank you again for the help."

"Excelente atencion"

"Un personal mui atento con sus clientes siempre resuelven mis preguntas"

"Veronica Marquez was wonderful to work with. She was incredibly patient, kind, and helpful throughout the entire process."

"El mejor servicio de Javier Arzani, los mejores precios"

"buen servicio de parte de Javier Arzani, aclaro todas mis dudas"

"Javier Arzani was of great help. He was fast and efficient and helped me lower my premiums"

"Ver y good atention with Arzani"

"Rosalinda was so amazing and beyond helpful with giving me quotes for vehicle and life insurance. She covered all aspects and now just ready for my husband to give me the green light to make agency transfer. Anyone need agency ins specialist? Rosalinda is your girl!"

"Great customer service and cut auto insurance bill in half and saved me money on my home policy. Unheard of in these times"

"Javier did an amazing job explaining every detail and any concerns I had. Was able to give me a good price as well as good coverage on my home and cars. Would really recommend."

"Spoke with Atziri, super helpful and really nice, helped me out a lot with my insurance claims, not the first time I talked with her, always on her best and amazing work helping me out."

"Atziri helped me so well i called her automatically took my call and she told me all the information of the accident i got into and She is Life saver!!!!"